Customer service is a big deal to me. As a retail employee I believe in always providing excellent customer service and as a customer I expect to always recieve excellent customer service.
This is why I have decided to start reviewing my local shops.
In these reviews I hope to provide my readers with honest reviews on customer service, price, atmosphere and general Ups and downs of my experiences.
I never really shopped at JC Penney on my own. I had many of experiences as a child of being dragged into a local Penneys by my Nana but had never gone in as a customer with the intention of buying.
I must say I was dissapointed.
I was never once greeted by an associate and I must have past a total of five. Not one paid any attention to me.
My first stop was the shoe department where I fully intended on purchasing a new pair of shoes.
Many caught my eye and one pair in particular I really wanted.
I must have stood in the shoe department for at least 15 minutes checking out the shoes and not once did either of the two sales women approach me asking if I needed help.
So I walked away.
I shouldn't feel like I am being a bother for wanting to buy a shoe.
My next stop was the clothes. I looked all around and found some really cute things but again I was never approached by an associate and I needed a different size in a top I loved.
I also noticed its one of those stores that don't really display their clothes so that just by looking around me I can see a majority of the available merchandise. They have a decent lay out in certain sections but all in all you have to dig.
I hate digging for clothes.
The perfect atmosphere for me is when everything is displayed and organized.
I went into the fitting room and tried on a pile of clothes. From an associates perspective you should always have a fitting room attendant. Not just for customer service reason but for loss prevention reasons! I can almost guarantee that a majority of their theft happens in the fitting rooms.
Most JC Penney stores now have a Sephora inside. I LOVE this. Sephora has amazing products and there aren't nearly enough stores around.
I stopped in Sephora to pick out some mascara and wasn't greeted by anyone until I had been in there for a few minutes. The woman was perfectly nice but tried a bit too hard to get me to buy an expensive mascara despite the fact that I told her I needed something affordable. She claimed she was currently wearing the $22 mascara and loved it then walked away when I insisted on the $12 one.
A side note on this sales woman.. she had so much makeup on I thought she was a drag queen at first glance. Which would have been amazing if she was a drag queen. I probably would have bought the $22 mascara from her had she been but she was just a tall woman with too much makeup. That turned me off to any advice she might give.
I made my purchase from the same sales woman and found myself irritated by her pushiness to by a replacement plan on a watch I was buying. I understand they have to sell them but if I don't want it then stop pestering me. Then when she rang up the $12 mascara she claimed to be wearing that same one.
Uhm..didn't you just say you were wearing the other one?
I don't look too kindly on lying.
When everything was purchased I left for home and returned the next day to make a return.
The second experience was a little better.
I got a cashier named Julie and she was very professional and genuine. She had a short conversation with me and even helped me look for a new pair of jeans without being too pushy.
Now THAT is what customer service is.
Thank you Julie.
Overall grading for JC Penney West Covina, CA
Customer service: D (would have been an F if not for Julie)
Prices: B+
Atmosphere: B-
Overall grade: C
Thanks for reading!
Let me know how to improve my reviews!
Love,
Bunny
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